To request account deletion, please email us at:
redhoodsoft.help@gmail.com
Subject example: [D2 Defense] Account Deletion Request
📝 Required Information in Your Email
- Username (nickname shown on the leaderboard)
- Screenshot of the leaderboard showing your username
- Device type (Android / iPhone)
- Email address for our reply
🗂 What Data Will Be Handled
| Data |
Action |
| Game account information |
Deleted |
| Saved game progress data |
Deleted |
| Associated service data |
Deleted |
| Payment & transaction records |
Retained per law |
| Customer support history |
Retained per law |
Data retained for legal or regulatory reasons will be deleted once the applicable retention period expires or its purpose is fulfilled.
⏱ Process
1
Submit deletion request via email
3
Account and game data deletion
Processing time is up to 7–30 days after the request is received. Additional time may be required if further verification is needed.